I can't log in — invalid password or blocked account

The most common causes are:

• Wrong email or password. For security the message is always the same ("Invalid email or password") whether the email, the password, or both are wrong. Double-check for typos and caps lock; the email itself is not case-sensitive.
• Too many attempts. Logins are rate-limited (per account and per network) to stop brute-force attacks. If you've tried many times, wait about 15 minutes and try again.
• "Account is blocked." This means an administrator has suspended the account. Contact support to resolve it.

There is currently no self-service "forgot password" reset from the login page — if you can still log in you can change your password in Settings, otherwise please reach out to support for help recovering access.