My account is blocked — what does that mean and what can I do?

If your account is blocked, security-sensitive actions are prevented — you won't be able to deposit, withdraw, invest or cash out while the block is in place, and related requests return an 'account blocked' message. An account can be blocked by our team, typically for review, verification or security reasons. Blocking is not the same as a wrong-password lockout (that's temporary and clears on its own or after a password reset). To find out why your account is blocked and to have it reviewed, contact support with your registered email; they can explain the reason and the steps to restore access.