My verification was rejected — what now?

If your verification is Rejected, open Dashboard → Account → Identity Verification — the page shows a red panel with the specific reason our reviewer entered (a reason is always required for a rejection) and the note "Please re-submit your documents." The verification form reappears automatically so you can fix the problem and submit again; there's no waiting period and no limit stopping you from resubmitting. Common fixes: use a clearer, uncropped, in-colour photo where all corners and text are readable; make sure the selfie clearly shows your face next to the same document; and double-check that your address and date of birth are correct. After you resubmit, your status returns to Pending for another 1–2 business day review.