Withdrawal error messages and how to fix them

Common withdrawal errors and their causes:

• "KYC verification required before withdrawing" — finish identity verification and wait until it shows Verified.
• "Minimum withdrawal is €50" — increase the amount to at least €50.
• "Insufficient balance" / "Amount exceeds available balance" — request an amount within your available balance (use the Max button to fill the exact maximum).
• "You already have a pending withdrawal request" — wait until your current request is Paid or Rejected, then try again.
• "Invalid wallet address" or a format hint — the address doesn't match the selected network; re-copy the correct address.
• "Invalid crypto type" — choose one of the four supported options (BTC, ETH, USDT-TRC20, USDT-ERC20).
• "Account is blocked" — contact support to resolve an account restriction.
• "Too many requests" — you've hit the rate limit (max 10 attempts per minute); wait a moment and retry.
• "Network error" — check your internet connection and try again.

If you keep a note of your reference number from the success screen, support can locate your request quickly.