Troubleshooting
Something not working? Fix common issues fast.
10 articlesPortfolio or Transactions page shows an error, is empty, or a transaction is missing
Why is my Portfolio/Transactions page empty or showing an error, and why can't I find a transaction?
My deposit isn't showing / still pending
I made a deposit but my balance hasn't gone up. Why is it still pending?
"This transaction hash has already been submitted"
I get an error that my transaction hash was already submitted when trying to record my deposit.
My withdrawal is delayed or won't submit
Why is my withdrawal taking so long, or why can't I request one?
I forgot my password / how do I reset it?
How do I reset my password if I forgot it?
My trade was rejected — why couldn't I open the position?
I tried to open a trade in the terminal but it was rejected. What are the common reasons?
How do I contact support?
What are the ways to reach the Algora Market support team, and when are they available?
The live chat isn't working or my message won't send
My chat message failed to send, or the chat button is missing. What should I do?
I'm not receiving notifications or emails
I'm not getting push notifications, the bell isn't updating, or emails aren't arriving. How do I fix it?
My trade was rejected — the full list of reasons
I tried to open a position and it failed. What are all the reasons a trade can be rejected?
Can't find what you're looking for?