Cancelling or changing a deposit request

For a SEPA invoice, you can click Cancel on the invoice only before you upload proof of payment. Cancelling closes the request (it's marked cancelled and cannot be undone). Once you've submitted proof, you can no longer cancel it yourself — our team owns the decision, so please contact support. To change a SEPA amount, don't cancel: our team can re-issue/update your invoice with a new amount due while it's still pending, and you'll be notified of the change. For crypto, there is no self-cancel button once submitted; if you entered the wrong amount or haven't sent funds yet, simply don't send (an unpaid pending crypto request has no effect on your balance) and contact support if needed. Note: each crypto transaction hash can only be used once — reusing one returns a "duplicate transaction" error.